OPERATORS / ENGINEERS
Grow the business.
Not the workload.
Our operators map how the operation really works, task by task. With your team, we decide what stays human, what AI takes on and what needs to change. Our engineers build it.
At Conway, our operators map how your operation really works, task by task. With your team, we decide what stays human, what AI takes on and what needs to change. Our engineers build it.
OPERATORS / ENGINEERS
Grow the business.
Not the workload.
Our operators map how the operation really works, task by task. With your team, we decide what stays human, what AI takes on and what needs to change. Our engineers build it.
AI can't automate chaos.
What we believe
Most AI projects start with a tool. We start with the work.
Real work is full of exceptions, judgement and handoffs that never make it into the process map. We surface those first.
Then we decide what AI should handle, where people stay in control and what needs to change around it. Because AI can’t automate chaos.
WHY US
We've run the operation. We can rebuild it.
Commerce from the inside
We've scaled commerce businesses across countries, channels and systems. We know what happens when more orders, products and markets hit an operation built for less.
Real operating responsibility
We've owned the P&L, launched markets and changed platforms while customers kept buying. We know the difference between a good idea and one that survives the real operation.
Operators and engineers, together
The people who understand the business problem work directly with the people building the answer. No deck thrown over the fence.
The problem decides what we build
Sometimes an agent is enough. Sometimes it needs an integration, new software or a different platform. We do not force every problem into the same answer.
WHAT we do
The agent is only the start.
Discover
Pick one workflow or look across the operation. Follow the real work, find where time disappears and decide what AI or software should take on.
Build
Build the agent, software or integration and put it against real cases. If the stack needs to change too, it becomes part of the job.
Run
Keep it working after launch. Fix the exceptions, update the rules and move into the next workflow when the first one earns it.
Discover
Pick one workflow or look across the operation. Follow the real work, find where time disappears and decide what AI or software should take on.
Build
Build the agent, software or integration and put it against real cases. If the stack needs to change too, it becomes part of the job.
Run
Keep it working after launch. Fix the exceptions, update the rules and move into the next workflow when the first one earns it.
Scan
Pick one workflow or look across the operation. Follow the real work, find where time disappears and decide what AI or software should take on.
Build
Build the agent, software or integration and put it against real cases. If the stack needs to change too, it becomes part of the job.
Run
Keep it working after launch. Fix the exceptions, update the rules and move into the next workflow when the first one earns it.
Trusted by commerce businesses across Europe.
here to help
Frequently asked questions
These answers cover how we work, who we work with, and how to get started.
What is included in Discover?
Discover is three weeks inside the operation. We map the workflows, break processes into tasks, understand handoffs, decisions and exceptions, assess the systems and data underneath, quantify the opportunity and design the target flow. Where useful, we also engineer and prove one part live on real data.
How is this different from an AI agency or a consultancy?
We start with the operation, not the technology. Our team combines operating experience with engineering capability, so we can understand how the work really happens, redesign the workflow and build what is needed to make it work in production. We stay involved beyond the recommendation.
Do I need to commit to a Build after Discover?
No. Discover stands on its own. You leave with a clear view of how the operation works today, where the biggest opportunities are, what the target workflow should look like and what it would take to implement it. If there is a strong case and Conway is the right partner, the next step is Build.
What type of companies do you work with?
We work with growing commerce businesses where operational complexity is starting to outgrow the way the company currently works. The strongest fit is typically multi-country or multi-channel businesses with high transaction volumes, catalogue complexity, multiple systems and a growing number of exceptions and handoffs.
Can you work with our existing tech stack?
Yes. We are platform-agnostic and work with the systems you already use. Sometimes the answer is better workflow design or connecting existing tools. Sometimes AI or new software is needed. And when the underlying platform itself is the constraint, modernising or rebuilding part of the stack can sit inside Build.
How long does a typical project take?
Discover takes about three weeks. A focused Build can go live within weeks; larger workflow or platform changes are delivered in phases over several months. Timelines, responsibilities and definition of done are agreed up front.
How do you price projects?
Discover is fixed price, based on the complexity and scope of the operation. Builds move toward clear scope and fixed pricing where possible. Run is recurring and typically organised around the workflows and systems we continue to operate and improve.
Do we need AI or technical expertise on our team?
No. You need people who understand the operation and can give us access to the right workflows, systems and decisions. Conway brings the operating, engineering and AI capability. We work with your team throughout Discover and Build so the new way of working is understood, adopted and sustainable.
What is included in Discover?
Discover is three weeks inside the operation. We map the workflows, break processes into tasks, understand handoffs, decisions and exceptions, assess the systems and data underneath, quantify the opportunity and design the target flow. Where useful, we also engineer and prove one part live on real data.
How is this different from an AI agency or a consultancy?
We start with the operation, not the technology. Our team combines operating experience with engineering capability, so we can understand how the work really happens, redesign the workflow and build what is needed to make it work in production. We stay involved beyond the recommendation.
Do I need to commit to a Build after Discover?
No. Discover stands on its own. You leave with a clear view of how the operation works today, where the biggest opportunities are, what the target workflow should look like and what it would take to implement it. If there is a strong case and Conway is the right partner, the next step is Build.
What type of companies do you work with?
We work with growing commerce businesses where operational complexity is starting to outgrow the way the company currently works. The strongest fit is typically multi-country or multi-channel businesses with high transaction volumes, catalogue complexity, multiple systems and a growing number of exceptions and handoffs.
Can you work with our existing tech stack?
Yes. We are platform-agnostic and work with the systems you already use. Sometimes the answer is better workflow design or connecting existing tools. Sometimes AI or new software is needed. And when the underlying platform itself is the constraint, modernising or rebuilding part of the stack can sit inside Build.
How long does a typical project take?
Discover takes about three weeks. A focused Build can go live within weeks; larger workflow or platform changes are delivered in phases over several months. Timelines, responsibilities and definition of done are agreed up front.
How do you price projects?
Discover is fixed price, based on the complexity and scope of the operation. Builds move toward clear scope and fixed pricing where possible. Run is recurring and typically organised around the workflows and systems we continue to operate and improve.
Do we need AI or technical expertise on our team?
No. You need people who understand the operation and can give us access to the right workflows, systems and decisions. Conway brings the operating, engineering and AI capability. We work with your team throughout Discover and Build so the new way of working is understood, adopted and sustainable.
What is included in Discover?
Discover is three weeks inside the operation. We map the workflows, break processes into tasks, understand handoffs, decisions and exceptions, assess the systems and data underneath, quantify the opportunity and design the target flow. Where useful, we also engineer and prove one part live on real data.
How is this different from an AI agency or a consultancy?
We start with the operation, not the technology. Our team combines operating experience with engineering capability, so we can understand how the work really happens, redesign the workflow and build what is needed to make it work in production. We stay involved beyond the recommendation.
Do I need to commit to a Build after Discover?
No. Discover stands on its own. You leave with a clear view of how the operation works today, where the biggest opportunities are, what the target workflow should look like and what it would take to implement it. If there is a strong case and Conway is the right partner, the next step is Build.
What type of companies do you work with?
We work with growing commerce businesses where operational complexity is starting to outgrow the way the company currently works. The strongest fit is typically multi-country or multi-channel businesses with high transaction volumes, catalogue complexity, multiple systems and a growing number of exceptions and handoffs.
Can you work with our existing tech stack?
Yes. We are platform-agnostic and work with the systems you already use. Sometimes the answer is better workflow design or connecting existing tools. Sometimes AI or new software is needed. And when the underlying platform itself is the constraint, modernising or rebuilding part of the stack can sit inside Build.
How long does a typical project take?
Discover takes about three weeks. A focused Build can go live within weeks; larger workflow or platform changes are delivered in phases over several months. Timelines, responsibilities and definition of done are agreed up front.
How do you price projects?
Discover is fixed price, based on the complexity and scope of the operation. Builds move toward clear scope and fixed pricing where possible. Run is recurring and typically organised around the workflows and systems we continue to operate and improve.
Do we need AI or technical expertise on our team?
No. You need people who understand the operation and can give us access to the right workflows, systems and decisions. Conway brings the operating, engineering and AI capability. We work with your team throughout Discover and Build so the new way of working is understood, adopted and sustainable.
Show us where the work gets stuck.
A workflow. A broken handoff. A system the team keeps working around. Bring us the problem and we'll tell you where we would start.
Notes on commerce, AI and engineering.
What happens next
